You may cancel your order at any time before a shipping label has been created. If you wish to cancel your order, after which time a shipping label has been created, we may issue a refund minus the cost of the shipping label.
Items you wish to return must be in new and unused condition, with all original tags and labels attached. All refund requests must be made within 14 days of the purchase date.
The following items cannot be refunded or returned:
- Garden seeds
- Items made to your specifications or clearly personalized
- Goods that were unsealed after delivery
- Perishable items, which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
If you would like to return a product, contact us at firstname.lastname@example.org
Please note, you will be responsible for all return shipping charges. Do not return your items until we contact you with a return authorization. We cannot be held responsible for goods damaged or lost in return shipment. It is strongly recommended that you use an insured and trackable method to mail your return. Refunds will not be issued without actual receipt of the goods or proof of received return delivery.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.